Dear all

In the interests of clarity, I would like to re-confirm that at Heathrow, it is now our policy to prioritise customers who have used OLCI for operational upgrades on the day of departure.

I would like to apologise for any mis-information posted on this thread - any staff member who is unaware of the policy or process should contact their manager or myself directly and I will be happy to point them in the right direction.

Using OLCI as a method of prioritisation helps with both our transition to T5 and our customers enjoy the best possible experience through the airport. As a result of this and other self service initiatives we are now starting to succeed in achieving the challenging targets we set ourselves in this area and of course, we couldn't have done this without the input of our customers and frequent travellers.

Please do continue to check in online and let us know your feedback and suggestions for improvement.

Best regards

Nicci - BA Executive Club