Originally Posted by jbalmuth

My wife received an email from the ChinaLink bus company re our bad experience noted above, requesting from her both our ticket numbers and the number of the bus from the border to HK. We located the tickets and their associated numbers, but of course no-one thought to write down the number of the bus (a different one from the one that deposited us at the border).

If you take advantage of this bus service --- frequent, cheap, efficient, and convenient (if it drops you off where you expect) --- I advise that you take note of the bus numbers....not something that one might ordinarily think necessary....