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Old Apr 28, 2008 | 9:11 am
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sobore
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Confessions of an airline agent
http://www.cnn.com/2008/TRAVEL/04/28...t.confessions/

Budget Travel's anonymous confessor has worked as both a ticket agent and a departure-gate agent for a major airline. He has since left the industry.
When it comes to flight changes and delays, Budget Travel's confessor says, "sometimes the agent is the last one to know."
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