Recently had a very bad experience with BA when going on a 2 week skiing holiday to the USA. They cancelled our direct flight out of Heathrow Terminal 4 and then we ended up being rerouted via LA from Terminal 5 (and having an overnight stop in LA as BA took caused us to miss our connection). They then lost most of our luggage, we were reunited with it at check in at Denver for our flight home. They have replied to our compensation claim letter with a very bog standard BA letter which totally ignores all the points that we made. We're very angry and don't want to give up our cause. Just wondering if anyone has any advice or has had any similar experiences. If we have to go through the Small Claims Court then so be it. If what you read in the press is true, it seems BA were happy to fork out GBP10,000 to Kate Moss when they lost her baggage but clearly have a complete disregard for regular "non-celeb" travellers ! Thanks.