Originally Posted by
bspencerco
If it's that disconcerting to you, you could have gone to any counter in the airport, asked for a piece of tape and a piece of paper, walked over and covered the old sign! @:-)
OK! I'll play along with this "give-and-take" game. There are nine signs, one for each baggage carousel. Each sign measures about 4ft high and 3ft wide (difficult to cover with a piece of paper and some tape). Each sign is positioned on the elevated center portion of the carousel -- so one would have to disobey the "Keep Off" sign, climb across the moving section of the carousel, and leap up onto the center portion (without being arrested by Airport Police for tampering with airport property).
Originally Posted by Tummy
(1) So you didn't tell someone who can fix it at the airport and expected it to be fixed magically today? -- And years of past
(2) How is anyone suppose to improve if you don't give any feedback to people who can effect change?
(3) I would have reported it to the baggage office that's located in baggage claim.
(4) I think that's rather cynical that you think people don't give a damn about their jobs and improving the customer experience. Maybe you would get better service or experiences if you gave people the benefit of the doubt.
(5) Having them fix the problem would be a lot better than helping the few flyertalkers who read your post about it.
Hey, this is fun!
Before I respond, let me remind all that I am not talking about Continental Airlines employees. I am referring to the folks who work for PANYNJ, the operating agency of EWR.
(1) There is nothing magical about EWR. -- And years of past experience have shown that the "workers" at EWR really don't care.
(2) Given my
45+ years of traveling out of EWR (as an adult), the only people who have historically produced "positive" change at EWR have been either members of the print, TV and radio media (thru exposés) -- or -- politicians who have been treated badly when they use the facilities at EWR -- or -- higher ups at the individual airlines served by EWR who have to deal with the complaints.
(3) I've dealt with the Baggage Office at EWR in the past -- with lost luggage issues. They are abrupt, rude, bored, and otherwise disinterested in anything other than cracking their chewing gum while watching the clock, awaiting the end of their shift.
(4) Cynicism is a perfectly valid "emotion" -- if it is supported by repeated past experiences. "Benefit of the doubt" generally applies to a first or second experience --- not 45+ years of the same unchanging experience.
(5) I gave up trying to "help the world" years ago; it was too taxing, exhausting and frustrating. I try to help one person at a time. By posting in FT, I felt I would reach more than one person (not counting the FT posters who felt it necessary to blow a simple signage issue way out of proportion). Just think, if
sdm1130 had noted my post prior to his arrival at EWR on April 23, he would not have needed to walk all the way to the end of the baggage area -- and back to carousel 9 -- to retrieve his golf bags.