Originally Posted by
essxjay
The TSA is sole defense counsel, judge and jury. You, the plaintiff, are SOL with your implications. No appeals allowed.
It's not for TSA, it's for travel or homeowner's insurance.
TSA's only response to
any complaint I've made was to once tell me they had no record of the case number they'd given me.
The travel insurance company eventually did compensate my loss, but naturally wanted to make sure I'd first attempted to recover from parties who'd actually handled my stuff before reaching into
their pocket. Since I had both the triggered lock and the love note, the airline could not have been liable as far as they were concerned. After their adjuster was similarly stonewalled by TSA, they paid up with apologies for the delay.