Originally Posted by
The Saint
In light of the confusion there appears to be with front line BA staff apparently unaware of the policy, I've sent a PM to BA Executive Club asking Nicci to stop by this thread and help us out.
Specifically, I have asked whether she could clear up whether the policy she outlined has been implemented yet and, if not, when it will be implemented.
I don't actually think it was Nicci who outlined it in that post as it wasn't signed by her IIRC. Can't be bothered to look it up so I may be wrong.