In light of the confusion there appears to be with front line BA staff apparently unaware of the policy, I've sent a PM to BA Executive Club asking him/her to stop by this thread and help us out.
Specifically, I have asked whether s/he could clear up whether the policy she outlined has been implemented yet and, if not, when it will be implemented.
Last edited by The Saint; Apr 26, 2008 at 8:17 am