Jana . Please chill. I already surrendered, hours ago, a few posts up. Please drop it. Beating up this customer any further serves no purpose.

You have your opinion about the company you work for and the people you deal with (customers). I have my opinion of UA staff, and it is mostly good. I am a loyal UA flier for 15 years, so clearly I think there is something of great value in UA or I would have long ago moved to AA. Your comment about customers that prompted my first post in this thread was uncalled for, but if that is your opinion, so be it.

If customers have treated you badly in past, that is rude and ill-mannered of them. If customers have assaulted you in any way, that is illeagal, and you have recourse in the courts.

Bottom line: I'm sorry if I've offend you here, but your tone in this thread is generally hostile to the customer.

You know nothing about what kind of person I am, nor is it appropriate that you use profanity when posting a reply to me. You offend me when you make personal assertions based on no knowledge. UA does not owe me compensation, I think you are confusing me with someone else. I'm very happy to say that UA has never "screwed" me over, and in 15 years of flying with UA, I have written just one letter of complaint, and perhaps a dozen letters of commendation for excellent service on the ground and in the air. I like your airline!! My posts in this thread were in response to your comments.

Finally, your particular situation sounds very difficult and you have my full sympathy. I'm a customer that despairs of the "race to the bottom" in the US airline industry, and would be willing to pay more so that the employees earn a good wage, the plane is modern, safe, clean and well maintained, and the customer is treated well. I apologize if I have offended you, that was not my intent.


[This message has been edited by Dub for spelling (edited 10-26-2002).]

[This message has been edited by Dub (edited 10-26-2002).]