I've had the pleasure of being served by Jana. I can assure you that along with a certain NY 'angel', she is one of UA's best.
I might add Beth in ONT to that list too.

Not many people in general really care (about anything). Motivated employees = Good. Nice passengers = Good. It's unfortunate that the 2 aren't mutually exclusive.

I've met Mr. and Mrs. TufBear. Nice people.

I also know that really nice people (this refers to all of us), sometimes get really upset at a 'wrong' (as perceived by them). This is very understandable.

Now just imagine how intimated you'd feel if the Gate agent told you that you potentially could be removed/arrested from a flight.

So you have a situation where you're right; but can't do a thing about it. It's very frustrating to be in this position. I hate that feeling.

Now I know that I'm just 1 of 100's boarding an aircraft today. I smile.

There would be less overall problems if us(pax) and them (UA) treated each other as if they were your mother. And I love my Mom.

Dan
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[This message has been edited by dhammer53 (edited 10-26-2002).]