<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Dub:
More like customer bashing, based on the above posts...and it is not professional to bash customers. More of a hobby than a profession. 
Anyway, I appreciate your posts, and indeed I have met many friendly and helpful UA CSRs. I wish all were as good as the best, and none as bad as the worst.</font>
I usually don't, and I hope I didn't...I see it as a you give some you get some. However, YMMV. I truly appreciate the majority of FT'ers on here, I've met many of you and you're all great people who don't ask for too much (no, I don't give comp upgrades or double upgrades, my planes are single class only
)
Anyways, I found an old article in an aviation magazine (Apr 1996) with airline employee stereotypes. Here's the "ticket agent."
The Ticket Agent
In a grueling course that molds Marine Corps drill instructors, candidates must try to intimidate a ticket agent. Few succeed.
That is because ticket agents, the only people held responsible for this planet's weather, are unflappable.
Nothing in a Stephen King horror novel comes close to rattling a ticket agent who has face an oversold, Newark-bound DC-10 with a two hour mechanical delay during a blizzard.
Not only are ticket agents fearless, they can predict the future too. Even before lost bag claims are filed, ticket agents know that every missing satchel contains a passenger's heart medicine, car keys, and job interview clothes, and, on an international flight, passport and visa, or traveler's checks.
Kai
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My opinions do not necessarily reflect the opinions of my employer, SkyWest Airlines, or those of our major partners, United Airlines & Delta Air Lines, respectively.