<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by UAX@SFO:
Ahh... employee bashing... is it that time again?
And I know for a fact that Jana, and the entire UA team in IND, are a fantastic group of CS professionals, and many more exist across our system in all departments.
</font>
More like customer bashing, based on the above posts...and it is not professional to bash customers. More of a hobby than a profession.
Anyway, I appreciate your posts, and indeed I have met many friendly and helpful UA CSRs. I wish all were as good as the best, and none as bad as the worst.