With friends like United employees, who needs enemies?

United isn't a religion. It is a very poorly managed and staffed airline.

Maybe it is time to stop complaining and just switch to another airline or means of transport. Those of who hazard to argue with Jana just end up looking more foolish in the process because when it is all said and done whatever Jana or his/her colleagues choose to say or do you'll still be there the next day flying the so-called "friendly" skies.