What are everyone's experiences with gate passes recently? Yesterday, I had to pick-up 2 interviewees at IAH, terminal B and I prefer to get gate passes than to circle the airport or go to the cell phone lot.

Experience 1, ~9AM: Agent said I can only get a pass for an unaccompanied minor or if I'm traveling. I nicely said it was GG Checkpoint, Line 53 and she said that she'd never heard of it when I said I'd done it in the past. Her comment was "well, things change every week around here and you cannot get a pass." I asked her to check Line 53 or call the PC. She checked the line and gave me a pass and apologized for the delay.

Experience 2, ~3PM: Agent said "they've become very strict about gate passes and no longer give a pass unless I pay to book a conference room in the PC." I asked when this changed and she said "recently, as they're very strict about who we're allowed to give passes to." I said I had received one this morning and she had to call the PC to "verify my card was still valid" even though it's a lifetime member.

I emailed CO a few weeks ago and asked for a formal policy on this and what to do if the agents are aware that we're entitled a gate pass. The response was the canned "PC members are allowed to get a gate pass". What else can we do so they train their employees? It's also annoying to get a lot of attitude from an employee who thinks they're correct... whether they are or not, it's just bad customer service!