Originally Posted by
bigguyinpasadena
But how genuine an apology can be made here.The chimp was caught in a lie.
The chimp did not follow procedure.
The customer was made to jumo through hoops.
This is"doing the right thing"how?
This type of nonsense will continue as long as we let it go on without comment.The chimps need retraining and this is not going to happen without Management being made aware of their bad behaviour.
No offense, but referring to an employee as a chimp is in extremely poor form. Do you think of yourself as above them because they are employed at Marriott? Some of the nicest people I have ever met have been employed at Marriotts and other hotels, along with restaurants, airports, and other areas of the service industry.
Your attitude toward the Marriott Corporation is well known. I can now understand where you get this attitude. You obviously feel superior to the Marriott employees and treat them poorly. Perhaps you should judge yourself before judging others.