Originally Posted by
bhmlurker
The agent might have remembered that some elite status level gets free same day confirmed change, but didn't remember it was 1K/GS only. Any attempt by agents to help the customer out is to be applauded!
I 2nd this. Also, they could have been looking at your PNR, in case there was some sort of irregular operation that may have dis-serviced you on the trip, looking for an excuse to do it for free.