I have had the service for about a year. I tried to use them on two occasions. One was a hotel stay in Japan and the other was some airline tickets using Latinpass. In both cases the dates of travel were not available even though they did try very hard to help me out. I ended up making my own paid reservations. I would only recommend them if making difficult reservations. Hilton has a similiar service that may give you more luck in getting a free hilton stay.