Has anyone had any experience with upgrades at the Blackstone in Chicago? It seems that this property has stayed pretty solidly booked since it's opening last month, and upgrades are rare (as is even getting the bed type requested). Had two different reservations back to back this past week. First reservation was told the only Kings available were handicapped accessible so offered and chose an upgrade to a Lake View Double [Queen] room on a mid-floor. Nice view, and being an upgrade, wasn't too concerned with the bedding arrangement. Second reservation (next night) upgraded to a "King Lake View room" which turned out to be a handicapped accessible room with a single queen bed, not a huge deal except I preferred the actual shower as opposed to the shower/tub combo so was downgraded to a South (Hilton) view King room (basically the view you'd expect from an alleyway). Still an excellent property but it seems that they are having major issues in the rooms control department and was just wondering if anyone else has had an experience with this property?