And here is a PERFECT, PERFECT example of why CO is friggin LIGHT YEARS ahead of US in terms of customer service....no "we got you there, looking forward to seeing you again soon" or any other attitude. Just pure, "you're right, we fixed it, have a nice day.

How is it SO damned difficult for US to understand "Customer Service 101" and do these simple things????

================================================== =

-----Original Message-----
From: [email protected] [mailto:[email protected]]
Sent: Friday, April 18, 2008 8:47 AM
To: [email protected]
Subject: XXXXXXXX- vantheman63- corrected flight miles 04/08/08

Dear Mr. VanTheMan63:

Thank you for contacting the OnePass Service Center.

I have researched your flight information below. I have deleted the Delta flights and posted your original Continental flights you were to have flown. Please allow 48 hours for the corrections to your OnePass account.

Regards,

Diana Lim
Continental Customer Service Manager
OnePass Service Center

*****************************
We appreciate your participation in the OnePass program and your support of Continental and our partners. We look forward to serving your travel needs again in the near future.

For OnePass program information, please visit www.continental.com and click on the Frequent Flyer tab at the top of the page. You may contact the OnePass Service Center at [email protected] or 713-952-1630, prompt #4, between 6:30am and 8:00pm Central Time Monday-Friday. If you are calling from outside the U.S. or Canada, a list of local phone numbers may be found on our website under the Contact Us section.



TRACKING NUMBER: XXXXXXXXXXXX-XXXXXXXXXXX

-----Original Message-----


From: [email protected]
Sent: 17 Apr 08 14:33:24
To: <[email protected]>
Cc:
Subject: One Pass Points

Submitted: 4/17/2008 9:16:41 AM
Remote Host: 70.109.196.22
User Agent: IE
Signed In: Yes

Name: Mr. Vantheman63
E-mail Address: [email protected]
OnePass Number: XXXXXXXX
Category: None
Subject: One Pass Points
Reply: Yes

Message:
To Whom It May Concern:

I purchased a ticket (Ticket #XXXXXXXXXXXXXX, PNR: XXXXXX) for travel on Tuesday, April 8 ROA-MFE. Travel was to be on CO and CO codeshare flights. By design, I purchased the highest Y fare to receive "double points" in the Continental "One Pass" program as well as secure a First Class seat at once.

When I got to the airport, my first flight, a CO codeshare with NW was cancelled and therefore, my entire iteninerary was "involuntarily re-routed" on to Delta. Not only did I miss the Continental "Frist Class" seats once I got to DTW, but I missed the points and 125% "Elite Bonus."

Because this was not my fault, I am asking that Continental Airlines award me the 4 points I missed on the first two flights. I already received the points on the IAH-MFE route.

Please advise.

Very Best Regards,
VanTheMan63