Originally Posted by
icarius
Suing both Delta and SQ is on point but unless your record keeping is both thorough and comprehensive, the customer is SOL. This would have to include complete fare rules and full terms of carriage. SQ doesn't display that info freely esp the fare rules. Its not all like US based airlines which displays that complete info at time of booking. You have to ask. Also, unlike many airlines, SQ terms and conditions are pretty much onerous and their contract unlike other airlines do not refer to FAA compliance regarding passenger rights. I have not heard of any SQ passenger being transferred to other airlines. If you suffer any delay, SQ will make you wait till their next flight. Its all based on singapore law from the moment you step onto any aircraft. Singapore law do not favour consumer rights unlike the australian or certain US state based legislation. This is why a lot of singaporeans DO NOT like to patronise SQ. And unlike other airlines, SQ have never make significant efforts to price their tickets(with miles) to attract their home customers.
Depending on where the op purchased the ticket, access to NYC or new jersey small claims tribunal may be probable. But if turns out like what happened to the Le Meridien Parkier case discussed on flyertalk, i wouldn't be surprised.
Lynnsmith, with all due respect, you have vented, asked for advise in some way and must have enjoyed replying to some posts here but on behalf of all, can i request that your next post be strictly on what SQ SIN office agree to compensate you and nothing else.
We all get the message but hopefully, from my indirect reply above, you can understand some of the negativity here. I forgot to extend a warm welcome to SQ forum. So, hello and welcome to the SQ forum. I'm sure KIWI flyer would be willing to help you in any way if you ask nicely.
From what I know, to date, there is no reason to sue Delta. They apparently did nothing wrong. My recollection is every airline is required to have their complete contract of carriage available for inspection at any ticket counter. And there may also be a law still in effect, that if a passenger requests a copy of that CoC in writing, the airline must provide them a written copy. Many years ago, I had reason to request this from Delta, and I got a box from their legal department with about 1,000 pages of documents, at no charge. Honestly, I don't think my issue is that complex. It's really a simple issue of advertising and fraud: not getting what was promised/expected/confirmed.
I don't know about the Le Parker Meridien case, but it sounds interesting.
I believe this thread still has new and interesting and liverly discussions. That's my opinion, I don't expect everyone to agree with me blindly. If it's not interesting to someone, perhaps they should consider reading something else more suitable to their interests. We can't all be interested in the same thing.
You can request all you want that people stop replying cause you've heard enough, but my hunch is not everyone will agree with you. Some probably will, but not all. I don't know who/what Kiwiflyer is.
It's now around 1 AM in Singapore. I will promptly and truthfully post whatever my resolution/compensation is, if any, which I expect to know in 10 or 12 hours from now. I believe sharing information is a good thing. I have benefited from some things I've read/learned here, and I trust at least something I've posted was found to be useful to at least one other person, hopefully more.