Originally Posted by astralclouds

I used to work with baggage tracing (multiple airlines) and I concur with the earlier comment that when volumes of mishandled bags are high, the SITA systems don't get updated as efficiently as they should. The problem is that the bag tags have to be read manually, matched to a missing report, sorted, re-labelled, cleared through customs and despatched. This is a lot of manual effort, generally carried out away from the desk where the machine is for accessing the electronic reports. Most of the time, updating the reports is an end-of-day task. If the bags have already been despatched to the customer, then often this update would be neglected to concentrate on more pressing tasks.