Originally Posted by
SchmeckFlyer
There has to be a boundary set, and it has to be adhered to. T5 is a big place, so 35 minutes seems a good measure. You can't make exceptions for people without hold baggage, for frequent travelers, for Goldcard holders.
Ho hum. Just watch what happens if John Mack turns up at T5 20 minutes before his flight.

There are always exceptions.