If I had 500 BA Miles for every person who posts on here that they are never flying with BA again because <insert personal gripe>, then I'd be a BA Miles millionaire.

As a shareholder, I am more than confident that BA will lose very little business because of T-35. And what it does lose will be more than made up if T-35 means that BA achieves a punctuality record of which, for once, it can be proud. Perhaps then some of those who have flounced off to A. N. Other carrier that allows them to rock up at T-10 (only to be delayed while some visa crisis is sorted at the gate) might return.

xxxxx has given the reasons why T-35 is a necessary part of the punctuality drive. There will always be those conspiracy theorists who believe that it is really a plot to get people to spend more time shopping (just as there are apparently some people who believe that Diana was murdered by the Duke of Edinburgh), but you can't base a sensible argument around such ramblings.