<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Gandalf:
I smell a Delta employee. My humble apologies if your not, but this sound just like a Newbie Exec fresh out of an MBA program that the Company shelled out top dinero (No Robert)for and your objective is to "think outside the box" or "break the paradigm".
That being said, 1.) replace the fare structure with an understandable model, 2.) treat the customer like YOU would want to be treated, 3.) respect your employee's, 4.)reward your stockholders and do it in that order.
Again, my apologies if all you say is true but the professionalism of your writing, limited number of posts, hidden e-mail account all triggered the paranoia in me, no it didn't...
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I accept your apologies, Gandalf - in fact, I am rather flattered that you think my writing is professional! Alas, I don't have an MBA either, and I have never used the word paradigm before - up until just now, I guess!
My apologies to you if I made you paranoid. That was unintentional. I am GM on DL and have been for years, and before that, Gold Elite on CO for years (when Gold was the highest level). DL's recently announced SkyMiles program changes triggered my finally deciding to start posting instead of just reading the posts all this time. I especially disagree with their harshly severe upgrade "enhancements" that they just announced.
I underestimated everyone here - I assumed that the whole purpose of the FlyerTalk forums was all about frequent flyer programs, but I like all your answers even better. Sounds like everybody thinks the whole airline business model should be changed, and I could not agree more.
My two cents: I don't drink alcoholic beverages and I like to spend as little time in an airport as possible, so airline clubs are virtually useless to me. I have a free (now expired) one-day CO President's Club pass I never even used!
The only things I like about domestic FC is the slightly extra seat room, the meal (or the few extra bags of pretzels), getting off the airplane first (does not apply on a DL 757 and sometimes DL 767 since they use the second door) and the upgraded headphones. Give me a good coach product and I would never need to upgrade. Unfortunately, I don't really have that choice, living in the Atlanta area and traveling all over the US.
I won't repeat what everyone else said here, as I agree with virtually everything else mentioned here.
Any other thoughts?
[This message has been edited by Canarsie (edited 12-17-2002).]
[This message has been edited by Canarsie (edited 12-17-2002).]