You are the CEO of _____ Airlines.
What would you do to improve the airline for the frequent traveler?
For a very long time, I have seen many posts on many threads discussing complaints and suggestions - many quite creative - concerning various aspects of how airlines are operated, including management of the airline's frequent flyer program. I figured this would be a great place to consolidate those ideas into one area. Given the extraordinary fluid dynamics that are fueling the sweeping changes throughout the travel industry, I am interested in what you would do to improve your respective favorite airline, as well as create what you think would be your ideal frequent flyer program. I would especially love to hear what unofficial airline representatives would do if they were promoted to CEO tomorrow.
I am a member of the AA, CO, DL and US frequent flyer programs. I used to be a member of UA, AW, TW, Midwest Express, Eastern and PanAm.
Here is your chance! You own the airline. What would you do?
[This message has been edited by Canarsie (edited 12-17-2002).]