Originally Posted by
chicavuelta
I'm not sure if this is where the question should go... but I'll try.
I am a student, studying in Spain for the semester, and I booked a flight through RyanAir about a month ago to go to Paris this weekend. I'm studying in Granada, so there's no direct flights there, so I had to book two round trip flights. One between Granada and Barcelona, and one between Barcelona and Paris.
Yesterday, I was trying to figure out the bus situation, so I took a look at my itinerary to figure out when I'd be arriving everyone, and I noticed a big fat error!!!
Here are what my two itineraries looked like:
FIRST BOOKING
17/4: Granada - Barcelona: departure at 08:15, arrival at 09:35
21/4: Barcelona - Granada: departure at 18:30, arrival at 19:50
SECOND BOOKING
17/4: Barcelona - Paris: departure at 13:50, arrival at 15:00
21/4: Paris - Barcelona: departure at 22:05, arrival at 23:35
As you can see... I won't be arriving in Barcelona until 11:35 pm, and my flight from Barcelona to Granada leaves at 6:30 pm!!!
So... anyway, I've been trying to reach RyanAir customer service all day, and I keep getting a busy signal!!! So I have no idea what to do. I tried calling the Spain number, and it won't let me call by cell phone. So then I tried calling their "rest of world" number, and that's where I keep getting the busy signal!
I have no idea what to do... and I'd really like to get this figured out ASAP as I'm leaving this Thursday, and don't really want to be stuck in Barcelona!
Will I probably end up having to just bite the bullet and order another ticket?
Did they change the schedule on you, or did you book it this way?
If they changed the schedule on you, theoretically they should have to refund your money, but I'm not sure how easily that will happen.
If you made the mistake, I think you can change the booking online, but the price might be equal to a new ticket. Have you tried making this change online? Otherwise, given you don't have much time, the safest thing to do would likely be to order another ticket.
Keep in mind that if Granada - Barcelona is delayed, Ryanair will not help you in any way with the Barcelona - Paris part.