Originally Posted by coastda

There was a large crowd at the gate and one UX agent with real attitude. They kept chaning the departure every 10 minutes then after anout an hour the agent leaves the screen crashes and 90 minutes after scheduled departure NOTHING. I call the 1K line and am told the plane now leaves at F-12. There is a break room next to the gate with the door open so I poke my head in and ask one of the two women wearing United uniforms if they can help. "We don't work here," they say.
Finally I announce to the 50 people that I THINK our gate is now in another terminal and I THINK most made their way.
The worst CS I've seen to date at the gate.