Originally Posted by graraps

The point is to use it as a negotiating tactic. It would be one thing to say "I won't use your providers" and quite another to walk into your office saying "I'm totally sick of SLF Airways, they've lost my bags for the fifth time last month, last week on a misconnect they left me waiting in the cold for half an hour for a hotel shuttle that never turned up and by the way the Dodgy Inn I had to stay in on Thursday was an effin' cockroach nest, so I'm fed up with your travel policies and unfortunately have to withdraw discretion from travelling outside work time". Maybe he hasn't been so unlucky, but we can always dramatise things a bit