FlyerTalk Forums - View Single Post - Matmid and Amadeus (merged threads)
View Single Post
Old Apr 11, 2008 | 11:18 am
  #80  
yosithezet
Moderator, El Al and Marriott Bonvoy, FlyerTalk Evangelist
30 Countries Visited
100 Nights
All eyes on you!
20 Years on Site
 
Join Date: Feb 2005
Location: SIN
Programs: SQ PPS, Mar LTT, Hyatt LTG, AA LTG, LY, HH, IC, BA, DL, UA SLV
Posts: 12,155
Originally Posted by ly787
I noticed they alao added a "modify reservation" option !!!! maybe someone is reading this forum and taking notes.
I almost had to give them credit!

1) The tab in to "Reservations" doesn't work in Firefox. If you move to Hebrew the tab to "עדכון הזמנות" does work in Firefox.
2) The page with the verification code has a screwed up html table and I have to scroll right to see the code and the box to put in the code.
3) I went to View Your Reservation in Firefox and put in my PNR and name. The "Continue" button doesn't work.
4) If you put in a wrong PNR you get to a page where you can put it in again but that also suggest to use a box below to sign into your account and see a list of upcoming trips. The button to submit this information... yep.. doesn't work.
5) Go back to the previous page to enter in the PNR correctly, the page keeps populating the mistaken PNR.

Now, when in IE you finally get to the page listing the flights on the PNR, it actually looks good. I assume this is standard Amadeus HTML with LY having nothing but styling to do.

6) Clicking to Modify Passenger Details gives me not my LY Matmid number populated, but another one which is one one of the other PNR legs.
7) None of the personal details they have for me are in the details of the PNR.

I have always said that we Israelis are great at developing technology but horrible at actually using it. The folks working on the website must be related to someone because they sure have no idea what they are doing when it comes to delivering a working web application.

JGPH1 perhaps you folks at Amadeus can suggest to LY that you will help them on this one as it obviously makes the switchover look bad.
yosithezet is offline