Originally Posted by
rylan
So for a customer service related issue where I'd like it to get some attention, would I be better off sending a letter to Mr. Marriott's attention at the corporate address in DC, or use the normal guest services address from the website in Utah?
I've never written an actual complaint letter to Marriott before (just some minor things over email), so I don't know if the guest services address actually gets anything acomplished.
both methods will end up with the letter being processed in the same manner but of course the electronic version (or via telephone) will result in a quicker response