FlyerTalk Forums - View Single Post - E-ticket issued by other airline / Change of CX flight

Apr 8, 2008 | 9:17 am

#4

Guy Betsy

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Quote:

Originally Posted by daniellam

...
I call CX, and told that that SQ won't "push" it and CX now tells me that if I paid HKD 300 that they could take control of the coupon and revalidate it. However, the e-ticket image on SQ's side won't be updated. (At first, they claimed that they can't get control of the coupon and that it is SQ's responsibility update the e-ticket)..

I wish I have a paper ticket!!!! With e-tickets, it seems like carriers can now have an excuse not to take responsibility when things go wrong.

This is what happens when an airline you have in your ticket causes a schedule change but you had issued it on another airline. In this case, SQ.

I believe the onus lies with SQ to rebook the booking. But if all else fails, just show up on day of departure and let the airport agents handle the change.

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