Has anyone experienced a situation where they had an e-ticket issued by another airline, but with CX segments (but the CX segments were changed causing the reservation to not match the e-ticket)? Did you encounter any problems at check-in?

I've heard stories of e-tickets not matching the reservation, which can cause problems with check-in as the Departure Control System (DCS) won't pick up the e-ticket.

I have an e-ticket on SQ stock (issued by travel agent) which has a TPE-HKG segment on it in CX F. However, CX decided to change the aircraft from a 3 class to 2 class and I was downgraded to CX J. As a result, I rebooked on another CX flight with F.

Now my e-ticket dosen't match the reservation. I tried calling CX to have it revalidated, and the agent won't do anything claiming that SQ must "push" the coupon to them so that they can link it to the new flight.

Then I called SQ and was told that they don't "push" coupons, and that CX must gain control of the coupon by displaying the e-ticket and entering the command to get control. The CX segment shows up as an "INFO SEG" in their system and they can't revalidate their own e-ticket using from an INFO SEG.

I call CX, and told that that SQ won't "push" it and CX now tells me that if I paid HKD 300 that they could take control of the coupon and revalidate it. However, the e-ticket image on SQ's side won't be updated. (At first, they claimed that they can't get control of the coupon and that it is SQ's responsibility update the e-ticket)

Then I call SQ again and now I am told that since a travel agent issued my ticket that I must get it reissued with the new flight details. However, I tell them that the fare will change (the SQ agent tell me that the fare won't change if my TA put in the original fare). They insist that they can only revalidate the ticket if it was SQ flight on SQ e-ticket, but not CX flight on SQ e-ticket.

Now I have asked my travel agent to reissue my e-ticket to reflect the new flights and hope they do it correctly (but manually inputting the original fare), otherwise I have to pay an additional CAD10.10 (yes, this is how much the fare increased by - if the fare increased by CAD1000, i would be pissed). However, it would be better than paying HKD 300.

I wish I have a paper ticket!!!! With e-tickets, it seems like carriers can now have an excuse not to take responsibility when things go wrong.