Originally Posted by
RCyyz
Out of curiosity CBSAguy, what kinds of complaints do you hear most?
Not too many actually which is why I was curious. There is, of course, the odd angry person who's just had a bad day or bad trip and is angry about the line-up or about being sent into Immigration or Customs Secondary for further examination. Personally, I always try to calm him down before he leaves. I think about his family who I really don't want to take the brunt of his anger when he gets home.