Originally Posted by
notyouraveragejt
I have noticed in the past when asking for or demanding something NW tends to not be so generious. The last TTU I wrote I put in it that I wanted nothing and the agent wrote back very nicely with 7500 miles for a one day of delayed luggage and submitted a claim to the refund department to try and get me money back for a flight I had to miss because of weather if I wanted to keep my WBC seat to AMS.
I'm thankful that the vast majority of the time, NWA just does what it's supposed to, and I don't have to TTU! When I
do send a complaint, I rarely "complain" - usually just point out equipment that needs maintenance, or offer suggestions for improvements. And I don't ask for anything; I'm happy with whatever I get - and with nice emails back thanking me for the suggestions.
Most of my few TTU's are to point out employees who I think are doing a particularly good job - and who are usually surprised when I say so, because they have
good attitudes and NWA has empowered them to just
do what needs doing without being all bureaucratic about it. ^
I recently ran onto a plane as it was about to close. The GA was telling the system I was on the flight
as I boarded, so I had no seat and no one even knew my name, much less "status" or "long-term value." The bins in Y were full, so a FA put my rollaboard in a closet behind F... and then was shocked that I wanted a name for TTU, because in
her view, she just
did what needed doing. ^