FlyerTalk Forums - View Single Post - Delayed Flight- EC 261/2004 Meal?

Apr 7, 2008 | 2:06 pm

#9

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Join Date: Aug 2000

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Quote:

Originally Posted by samalet

Hmm, so in a more specific example that accured a little less than a year ago: KLM flight YYZ > AMS > ALA. Flight AMS > ALA was delayed for 24 hours. So if I understand correctly there should be a cash compensation in place as per EU261 regulation? I have tried to reason with customer service but what I got in reply was "As stated in my email, this was an overnight delay not a cancellation. Per EU guidelines you do not qualify for EU compensation. " And thats by supervisor in customer service.

Who is right and who is wrong?

There is no compensation due for a flight delay under EU261/2004.

You would not be entitled to anything beyond basic care (meals and hotel accomodation) for the period of the delay.

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