Originally Posted by
B747-437B
Yes, it would.
The first sector would be non-EU to EU, operated by EU carrier.
The second sector would originate in EU.
The only time transportation on an EU carrier would not fall under EU261/2004 would be when the transportation is entirely non-EU (eg. SIN-SYD on BA).
Hmm, so in a more specific example that accured a little less than a year ago: KLM flight YYZ > AMS > ALA. Flight AMS > ALA was delayed for 24 hours. So if I understand correctly there should be a cash compensation in place as per EU261 regulation? I have tried to reason with customer service but what I got in reply was "As stated in my email, this was an overnight delay not a cancellation. Per EU guidelines you do not qualify for EU compensation. " And thats by supervisor in customer service.
Who is right and who is wrong?