Originally Posted by
jan_az
the rules have a "yes"
They are posted in the faq
Above that "yes" it says "SUMMARY CHART OF AMENITIES THAT
MAY BE PROVIDED DUE TO UA/UAX CONTROLLABLE DELAYS/CANCELLATIONS/WEATHER/ FAA LIMITATIONS." It does not say "chart of amenities that are provided," which leads me to believe the decision is still up to the individual agent/station, especially since this is not a published benefit.