I wound up at LGA a few weeks back a little too late to catch my connection to ORD. Actually, my UX arrival to LGA was early enough, but they refused to let anybody off until they had the planeside-checked bags available at the bottom of the stairs .
Anyway, there were no UAL people in sight, either at the gates or at the counters out front. I finally learned that there was an agent in the office by baggage claim, and went down there searching for her.
I identified myself as a 1K and asked for a hotel voucher. She said that she thought she couldn't do that for a weather delay, but she started to make some calls.
I discreetly went to my bag to retrieve a "going the extra mile" certificate. I didn't think she could see what I was doing as I was filling out her name and the circumstances. I filled it out and slid it into my shirt pocket.
She seemed to show a little more enthusiasm for setting me up at a hotel, and when she handed me the voucher, I pulled my cert out of my pocket. It was clear to me from her response (and lack of surprise) that she knew what it was and that it may have played a role in her actions. ^
Although I never look a gift horse in the mouth, and it was acceptable for my low standards , the Clarion across the street was a real dump.