Spent half an hour continuously calling BA today, only getting a message "Sorry, we're too busy. Try again later or go to BA.com". Not even a queue. Cheers. Finally got through, sat on hold for 40 minutes, then got cut off. Trying to call back now has the "We're too busy" message again. Great.

What's even more infuriating is the constant "Instead of holding, why don't you use our website instead?" recordings. Oh really, you have a website? Wow, what a revelation, I hadn't thought of that. BA: don't you think if what I needed to do could be done online, I'd have done it rather than spend hours trying to get through to your embarrasingly understaffed call centre?