<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by 777 global mile hound:
In all my years with United only in Honolulu
did they do a great job.These exceptional agents kept every 1k and PE fully informed every step of the way with clear helpful announcements.
No one had to approach the check in desk by the gate if they were already on the wait list............
Otherwise it runs from orgainized chaos to satisfactory at best........</font>
There is one Asian gate agent in SFO who seems to invariably be working my flights to HNL. IME, he does a very good job in communicating this information also.