Personally I like the system they have at ORD, where the sign behind the podium tells which passengers have a shot at an upgrade. That way you don't have to bother the CSR.
And yes, many of them get testy if asked too often. On the other hand I can understand their frustration. It's probably like traveling with kids, and the constant "are we there yet?" question.
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danville 1K
[This message has been edited by danville 1K (edited 09-11-2002).]