FlyerTalk Forums - View Single Post - NEW First Class / Coach Meal Service Pros and Cons"
Old Apr 3, 2008 | 11:18 am
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skchin
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NEW First Class / Coach Meal Service Pros and Cons"

Updated: It is true, no more meals between 8 PM to 5 AM every day in first class on long-hauls. Meal has been replaced by the snacks for purchase program (EATS). This was confirmed both by corporate care and customer service.

We have to write to Delta voicing our opinions on this matter.

Delta's Reply:
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Dear Mr. skchin,

Thank you for your e-mail describing your recent experience with Delta
and our Delta Connection partner, SkyWest Airlines. We regret the
circumstances you described and appreciate your taking the time to
share the details.

Your comments about our onboard service are appreciated. We realize
in-flight dining can add to the overall travel experience, and it is
unfortunate you were disappointed. The changes in our meal service are a part of Deltas comprehensive Transformation Plan to offer a less complex, value-driven customer experience. Accommodating our customers dietary needs is a service we want to provide. It is unfortunate there was a problem in this case.
Thank you again for giving us an opportunity to respond to
your concern. Customer feedback is an invaluable resource when
evaluating our overall operation. We very much appreciate your
Medallion loyalty to Delta and look forward to the privilege of serving you again
soon.

Sincerely,

Anthony M. D'lima
Manager
Customer Care

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Note: All times are local departure times of the specific flight:

Coach Class:

- Over 750 miles - EATS non-perishable menu only (the snack foods)
- Over 1025 miles - Full EATS menu
- Special Carrib/Lat.Am EATS menu for the following destinations (ANU, BON, MBJ, STT, SXM, UVF, BGI, AUA, PUJ, PVR, SJD, CUN, LIR, and SJU (from JFK))

First Class:

- Over 1025 miles - Light meal ('snack') served from 5:00am - 8:00pm.
- Over 1550 miles - Snack replaces hot breakfast and lunch from 9:31am - 10:00am, and from 1:01pm - 2:39pm. Choices from the snack basket replaces the light meal ('snack') from 8:01PM - 4:59am
- Over 2000 miles - Full meal service on all flights, except light meals ('snack') on flights departing after 8:00pm.
- ATL-JFK, and ATL-LGA become the only shorter markets with snack service.

Last edited by skchin; Apr 12, 2008 at 5:19 pm
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