Mario33,
I may have only a few FT posts but that does not change the facts. "The Luxury Collection" is a brand.

The brand is intended to be an improvement over the previous Sheraton brand (ref: Sheraton employee). The brand effort is aimed at both the facilities and the service.

I'll concede that the rooms, restaurants, lobby etc are very nice looking and well appointed. I never stated otherwise.

On the other hand the service was poor and the service failure was more than a misquote on the price of a taxi (see my OP). Two hotel Guest Managers both agreed that the service was below their expectations but were unable to offer better.

Hotels are commonly rated on a star system and the ranking is based on BOTH facilities AND service. Not either/or.

The number of points required to book a room is not relevant. I paid $ and the price was not any cheaper than other comparable hotels. Why should anyone accept a lower level of service when paying the full price just because the hotel is a Cat 2? Answer: They shouldn't have to.

And to answer your question, I have stayed at the Imperial in the past as well as placed visiting colleagues there. It should also be noted that the Imperial won several awards in back in the 2000-2002 era but has apparently not won any since. What does that tell you?

Mario33 seems bent on defending the Imperial despite the poor service that I've noted. What is your hidden agenda?

Finally, the GM, to his credit has since investigated my concerns, agreed that what we experienced was not acceptable and instituted training for the staff. That pretty much settles whether or not my concerns were legitimate.