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Thread: Kudos to AA flight crews (and passengers, come to think of it)
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Old Apr 1, 2008 | 11:41 am
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mikeef
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Originally Posted by cme2c
It's all about expectations. We talk about it in the eye field. Underpromise and Overdeliver. Patients are demanding more and more when it comes to cataract surgery and LASIK. We really have to lower their expectations from the start otherwise you end up with unhappy patients/customers.
Now that you mention it, my LASIK from 2000 is starting to wear off...

Mike
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