Originally Posted by
af fp
It might not be possible to book as one ways for the trip that involves a DL flight...
That is what the rude agent told me today. But I see no written rule of this.
Originally Posted by
af fp
I always try to book on the internet, every time I call Flying Blue, I waste a considerable time on the phone, am faced with mostly unpolite and incompetent agents, and end up finding out I would have gotten a more satisfying result on line.
Well, if the crappy FB booking engine would not bug 10 times in a row when I tried to book the ticket all in Y, I would not have to call them.
However, the service over the phone mainly depends on the agent : sometimes I have wonderful service (some may consider this as normal) like the past week, sometimes it is as awful as described in that thread.
Originally Posted by
af fp
And as much as possible, it is better to book one ways rather than return trips, because the more flights there is in you PNR the harder it is for the decerebrated pods who pick up the phones to understand what is happening.
This is a good thing indeed, but it can backfire, and the effects will then be worse than expected.
For my next booking, if it involves tw different classes, I will specify that I want the trip split into 2 PNR.
Originally Posted by
af fp
10 years ago, calling Frequence Plus, you were talking with helpful, competent and flexible agents. Now forget it.
I agree. Plus it was a local toll number.
You may also refer to the thread I have posted this morning :
http://www.flyertalk.com/forum/showthread.php?t=807479
It seems that FB management considers their provided service as a luxury one. How far from the reality : since when agents in the luxury industry are allowed to write publicly (well, in this case, it is on the PNR) comments about their customers?
What they wrote in my PNR clearly means "We have warned you that the ticket will not be issued" !