Originally Posted by
mikeef
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but one area of significant improvement that I have seen has been with the flight crews.
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Bolding is mine. So far, others have addressed your comments about delays. I'd like to agree with you regarding improvements with the flight crews. I'd have to say that during my last few flights, I've noticed a marked improvement in FA attitudes (for the better) and service level.
I agree - Kudos to AA ^