Hi - Hoping some of the regulars here on the UA board can help.

I have a important client and good friend who was on UA flight 12 from LAX - JFK this past Thursday. That flight was delayed for 61/2 hours due to a mechanical. My client/friend does not speak English very well, so he was unable to help himself. UA offered no assistance, no meal voucher, no reaccomodation, nothing for a delay that long!! He sat at the gate for most of that time.

Well tonight he is continuing on from EWR to LHR. SO I'm thinking I'll call UA Customer Relations - nope they are closed! Call UA res and explain the situation and ask (politely) can he be given an upg tonight to C. She says I do'nt have the authority to do that, he will have to ask at the airport. I remind her that his English is not good enough to convey what happened and the gate before a intl. departure is not exactly conducive to this type of thing.

Can she put a remark in his record that he could ask the agent to look at NO! Can she give me a number to contact the UA concierges in EWR - NO not a number for PAX's!

Now I realize that I can write in on his behalf and maybe UA will issue some kind of voucher in the future. However, I think an upg on a flight that has space is less expensive for UA and would mean more to this pax.

So I am looking for info on how to contact preferably a concierge or agent at EWR, or alternatively a suggestion from all of you who have greater experience with UA than me.

Thanks in advance for any advice offered.

If it matters he is Star Gold (ANA) and on a StarRTW.

[This message has been edited by MikeFly (edited 08-31-2002).]

[This message has been edited by MikeFly (edited 08-31-2002).]