Why does this nitwit agency have to do everything in the extreme??

Mood lighting? Biographies? Soothing music?

How about some good, plain, old fashioned customer service acumen, good manners, and respect of the flying public - just that alone would go miles to make screening less stressful and wouldn't cost the US taxpayer a dime.

Ironically, this is being tested at a checkpoint at BWI - a classic example of the worst behaved screeners in the country. If they want this to work, they better inject their staff with some type of happy+smart drug before they start each shift.