Originally Posted by
UAL_Rulez
Having stayed in all the Sheraton and W properties in midtown NYC more than I care to admit, this is hands down the WORST, with the W NY being a not very close second. Rooms are TINY and - this is the key - NOT soundproofed at all. You will hear what is going on in the rooms next to yours as well as street and traffic noise. Avoid this hotel unless you have absolutely no alternative. The "inferior" Sheraton Manhattan across the street is better in every way, IMHO.
I couldn't agree less, having just checked out of the W New York and in here. The staff at this property are very friendly - they gave my 3 yr old a coloring book and teddy bear and treat him like a king. In my experience it's the best for an upgrade (yes the suite is really just an attached parlor, but try finding this much space elsewhere in midtown, a opposed to the suite at the Westin which is really just a tv stand dividing the room). Also I love the murphy bed parlor rooms and the lounge is not half bad.
I will admit that as a huge convention hotel this place has some downsides. However, when checking into the W the doormen watched as I unloaded all of my luggage from the taxi by myself, and then told me I couldnt take a cart to bring my own luggage inside, suggesting that I go inside to check in and leave it laying on the sidewalk. This would never happen at the SNYHT