Is there any trick at this hotel of getting club eligible room at check-in? I'm SPG gold and have just checked in. I asked and they declined.

Then I find out later that of three collegues that were travelling with me, on the same rate with the dates, that are not even SPG members, 2 of them got club floors without even asking. Is there a plan to specifically prevent SPG golds from having the upgrades? It makes no sense.